Delivery
Here at e-trailers, we understand the frustration that comes with finding the perfect product at a great price, only to be surprised with additional delivery charges during checkout. As a company dedicated to providing our customers with the best shopping experience possible, we are proud to offer free standard delivery for the majority of our products. For those who require their items more urgently, we also provide the option to upgrade to a faster delivery service at the time of purchase.
Upon receiving cleared payment, we promptly dispatch your goods to ensure timely delivery. Our standard delivery service typically takes 2-3 working days for addresses within mainland England and Wales. However, for those who choose to pay an additional fee and complete their purchase before 1pm, their items will be delivered the following day. Please take note that delivery to areas outside of mainland England and Wales may require a longer shipping time.
Rest assured, you will receive an email notification once your goods have been dispatched. In the event that your items do not arrive within 5 working days, please do not hesitate to contact us so we may follow up on your order.
Orders placed before 1pm Monday to Friday are shipped on the same day, subject to stock availability. To ensure peace of mind, all our products are sent through a tracked service. In some cases, a signature may be required upon delivery, or the delivery company may take a photo as proof of receipt. For customers who have requested specific delivery instructions, such as leaving the item in a designated safe place, please note that any potential loss or damage that may occur is the responsibility of the customer. We will not be held accountable for any such incidents.
We kindly ask that any damaged or missing goods be reported within 48 hours of receipt. This allows us to diligently address any issues and provide you with a satisfactory resolution.
Thank you for choosing e-trailers, where our commitment to exceptional service is evident in every aspect of your shopping experience. We value your trust and strive to exceed your expectations with every purchase.